While at a customer service seminar, I asked the presenter, “can good service be taught to anyone or do you need to be brought up a certain way?” The presenter didn’t hesitate and said, “Yes. Anyone can learn good service.” With that advice, I was determined to train on customer service for which is […]
Fab Service was started with the goal of having the conversation about service. Discussing how we feel as a customer. Sharing our experiences and making our service better as a result. This summer, we had a FAB intern at Fabricare, Mark D’Augelli, and he has contributed the following blog post. I invite everyone to consider […]
It’s been a couple of years now since we set out on this journey of creating a culture of Fab Service. This was after concluding that service is not something you can train in a sequential process but rather that you build throughout the organization over time. We’ve learned a lot over the past two […]
I was recently out to dinner with my wife Michele. We were at an italian restaurant that was new to us since we were visiting from out of town. I didn’t see my favorite dish on the menu so I thought I’d ask if they could make it. When I asked the waitress if the […]
I recently went to Mexico on vacation with my family where we stayed at one of those all inclusive places. While down there, our US president gave his first oval office talk which was about, of all topics, building a wall to prevent Mexicans from coming into our country. I’m not saying that the wall […]